TowMania ("we", "our", or "the Company") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

1. Information We Collect

We collect the following personal information when you use our services or contact us:

Name and contact information (phone number, email address)
Vehicle information (make, model, year, colour, license plate)
Location data (pickup and delivery addresses)
Payment information (credit card, debit card details)
Insurance information (policy number, insurer name)
Service records and communication history
Website usage data (cookies, analytics)

2. How We Use Your Information

We use your personal information for the following purposes:

Dispatching towing and roadside assistance services
Processing payments and billing
Communicating with you about your service request
Processing insurance claims on your behalf
Improving our services and customer experience
Complying with legal obligations
Responding to inquiries and customer support requests

3. Information Sharing

TowMania does not sell, trade, or rent your personal information to third parties. We may share your information with:

Insurance companies (with your consent, for claims processing)
Payment processors (for transaction processing)
Auto repair shops (when you authorize delivery of your vehicle)
Law enforcement (when required by law or legal process)

4. Cookie Policy

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand user behavior. You can control cookie settings through your browser. Disabling cookies may limit certain features of our website.

We use the following types of cookies:

Essential cookies: Required for website functionality
Analytics cookies: Help us understand how visitors use our site
Marketing cookies: Used to deliver relevant advertisements

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure servers, and restricted access to personal information on a need-to-know basis.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are typically retained for 7 years for tax and legal compliance purposes. You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights Under Canadian Law

Under PIPEDA and applicable provincial privacy legislation, you have the right to:

Access your personal information held by TowMania
Request correction of inaccurate or incomplete information
Withdraw consent for the collection and use of your information
Request deletion of your personal information
File a complaint with the Office of the Privacy Commissioner of Canada

8. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take steps to delete it promptly.

9. Changes to This Policy

TowMania may update this Privacy Policy periodically. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy regularly.

10. Contact Us

For privacy inquiries, data access requests, or complaints, please contact our Privacy Officer:

Email: privacy@towmania.ca
Phone: (613) 555-0199
Mail: TowMania Privacy Officer, Ottawa, ON, Canada

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.